Refund & Satisfaction Policy

At Mobile Detail Guy, we take pride in delivering high-quality detailing services. Every vehicle is serviced with care, and we aim to exceed expectations. Due to the nature of detailing services, the following policy applies:

1. No Refunds on Completed Services

All detailing services are non-refundable once completed. Detailing is a labour-intensive service, and results can vary depending on the vehicle’s age, condition, paint quality, and prior damage.

2. Satisfaction Guarantee

If you are unsatisfied with any aspect of the service, you must notify us before leaving the premises (or within 24 hours for mobile services). We will gladly inspect the concern and offer a reasonable rectification at our discretion.

Failure to report issues within this timeframe will void any claim.

3. Pre-Existing Damage

We are not responsible for:

• Pre-existing scratches, swirl marks, dents, stains, fading, or paint defects

• Damage caused by rust, stone chips, or prior poor repairs

• Mechanical or electrical issues

• Worsening of previously damaged areas during cleaning

Any pre-existing damage observed may be documented prior to service.

4. Deposits & Cancellations

• Deposits are non-refundable if cancellation occurs within 24 hours of the booking.

• Rescheduling requests require at least 24 hours’ notice.

• No-shows will forfeit their deposit.

5. Environmental & External Factors

We are not responsible for contamination, dust, rain spotting, or environmental exposure that occurs after the vehicle has been returned.

6. Service Limitations

Some stains, odours, scratches, or defects may be permanently embedded or beyond safe correction. We will always aim for the best possible improvement but cannot guarantee 100% removal in all cases.

7. Chargebacks & Disputes

Customers agree to contact us directly to resolve any concerns prior to initiating a chargeback or payment dispute!